Novellas Healthcare's Mission
At Novellas Healthcare our dedication lies in delivering exceptional staffing solutions and patient care services.
We are driven by a commitment to excellence and we strive to maintain the highest standards of professionalism, integrity, and empathy in all our pursuits. Our mission is to surpass expectations by continually improving and innovating to meet the diverse needs of clients and patients alike. Through focus on quality, reliability, and client satisfaction, we aspire to make a meaningful difference for clients, candidates and patients.
Our values:
- Integrity – The company strives for honesty, ethical behavior, and reliability in all its activities.
- Quality – Delivering high-quality services and solutions that meet the needs and expectations of clients, candidates and patients.
- Customer Focus – Understanding and fulfilling the needs of clients, candidates and patients with care and attention.
- Innovation – Continuously seeking improvements and new ways to add value to the staffing solutions and patient care services.
- Respect – Respecting the dignity, diversity, and unique needs of all individuals, including clients, candidates, patients and employees.
- Collaboration – Promoting teamwork and collaboration within the company and with external stakeholders to achieve common goals.
- Responsibility – Taking responsibility for the impact of the company’s activities on society, the environment and all involved stakeholders.
- Professionalism – Maintaining high professional standards in all aspects of work, including knowledge, skills, and behavior.
- Diversity – We are committed to promoting diversity and inclusion not only within our organization but also among our suppliers and business partners.
- Sustainability and Environmental awareness – We are committed to minimizing our environmental footprint by reducing waste and adopting renewable energy sources wherever possible. We believe in the power of awareness to inspire positive environmental action.
Caring with a warm welcome!
Our devoted staff dedicate themselves daily to delivering sincere care, placing the patient/candidate at the forefront.
- For patient solutions: Our dedicated team commits each day to providing optimal care, ensuring the patient remains the top priority.
- For staffing solutions: Our committed employees dedicate themselves every day to offering heartfelt support, always keeping the needs of the candidates and clients in mind.
Teamwork
We can only fulfill our mission through our strong collegiality and the effective collaboration and communication with all involved stakeholders.
Respect for all involved stakeholders
As an organization, we maintain an unwavering openness to all stakeholders, demonstrating deep respect for each individual. We strive to provide high-quality care in an authentic manner, recognizing the unique characteristics of each individual.
Quality assurance
Our employees are qualified and can rely on strong support and ongoing training to continue developing into autonomous professionals, following the latest insights. As a learning organization, we actively seek feedback from our stakeholders with the aim of constantly improving.
Quality Commitment: Aligned with ISO 9001 and GDPR Standards
At Novellas Healthcare, we are committed to upholding the highest standards of quality in everything we do. Our dedication to quality is demonstrated by our compliance with ISO 9001 and GDPR regulations.
- ISO 9001:2015 Certification: This internationally recognized standard ensures that our organization meets the needs of our customers while also complying with statutory and regulatory requirements related to our products and services.By adhering to ISO 9001:2015 standards, we continuously monitor and improve our processes to enhance customer satisfaction and drive efficiency.
- IG1-2020 certified: This certificate assures that the processes, services, tools and practices of the health ICT system at Novellas Healthcare meet the validated criteria relating to accountability, audit readiness, data processing, corrective action capability, documentary compliance, privacy, ethics, security, data protection & GDPR compliance.
- GDPR Compliance: We are fully committed to protecting the privacy and data security of our customers and stakeholders. Our adherence to the General Data Protection Regulation (GDPR) ensures that personal data is processed lawfully, transparently, and for legitimate purposes. We have implemented robust data protection measures and protocols to safeguard the confidentiality, integrity, and availability of personal data entrusted to us.By maintaining ISO 9001:2015 and IG1-2020 certification, we demonstrate our unwavering dedication to quality, transparency, and data protection. When you choose Novellas Healthcare, you are choosing a partner committed to excellence and integrity.
